I receive weekly stories via email from Rich Foss with Evergreen Leaders. They are always good but I found this one particularly meaningful. If you wish to be added to Rich's list, you can reach him at: richfoss@plowcreek.org
Brutal reality
After the shuttle Colombia was launched last January several engineers in the lower levels of NASA suspected that the shuttle had been badly damaged by a piece of foam during lift off.
But they couldn’t be sure because bits of foam had broken off during other launches without severely damaging the other shuttles.
They didn’t think they could get a damage assessment through NASA’s leadership channels so they went backdoor to ask the Department of Defense to use their satellite or ground cameras to look for damage on the shuttle’s left wing.
Defense agreed with the request but before they could complete the task one of NASA’s leaders discovered the engineers request and cancelled it without fully understanding the fears that led the engineers to make the backdoor request.
No one knew the foam, when it hit the left wing at 500 mph, had knocked a hole in the membrane. During the re-entry the hole grew, destroying the shuttle, and killing all seven astronauts.
During the subsequent investigation an investigator asked the leader who had cancelled the engineers’ request to the Department of Defense, “As a manager, how do you seek out dissenting opinions?”
According to him she answered, “Well, when I hear about them…”
“But Linda, what techniques do you use to get them?”
According to an Atlantic Monthly article by William Langewiesche*the manager had no answer.
It’s human nature not to want to hear bad news. ...(Rich's story continues)
John Engle Associates: JohnEngle.info
The Experiment: TheExperiment.info
John Engle: john@theexperiment.info
Brutal reality
After the shuttle Colombia was launched last January several engineers in the lower levels of NASA suspected that the shuttle had been badly damaged by a piece of foam during lift off.
But they couldn’t be sure because bits of foam had broken off during other launches without severely damaging the other shuttles.
They didn’t think they could get a damage assessment through NASA’s leadership channels so they went backdoor to ask the Department of Defense to use their satellite or ground cameras to look for damage on the shuttle’s left wing.
Defense agreed with the request but before they could complete the task one of NASA’s leaders discovered the engineers request and cancelled it without fully understanding the fears that led the engineers to make the backdoor request.
No one knew the foam, when it hit the left wing at 500 mph, had knocked a hole in the membrane. During the re-entry the hole grew, destroying the shuttle, and killing all seven astronauts.
During the subsequent investigation an investigator asked the leader who had cancelled the engineers’ request to the Department of Defense, “As a manager, how do you seek out dissenting opinions?”
According to him she answered, “Well, when I hear about them…”
“But Linda, what techniques do you use to get them?”
According to an Atlantic Monthly article by William Langewiesche*the manager had no answer.
It’s human nature not to want to hear bad news. ...(Rich's story continues)
John Engle Associates: JohnEngle.info
The Experiment: TheExperiment.info
John Engle: john@theexperiment.info
